Item arrive damaged, not working or not as described?
We will provide a full refund and cover all shipping costs. Please notify us of any issue within 14 days of delivery.
Not bonding with an item or changed your mind? (applies to US purchases only)
We offer a 14-day trial period so that you have time to make sure an instrument or product is right for you. Contact us within 14 days of delivery to initiate a return if you do not bond with the item.
Return shipping will be the responsibility of the buyer and our outgoing shipping expenses will be deducted from the refund amount. For items offering 2-Day shipping, you may wish to request that we ship Ground in order not to incur a large shipping deduction from your refund should you choose to return an item.
For payments made by card or PayPal, we reserve the right to withhold the payment processing fee from the refund amount. This fee is not reimbursed to us by the payment processor when when we issue a refund and represents between 2.5% and 3.5% of the total transaction amount.
A refund will be issued upon safe return of the item in its original condition. Items that are returned in a condition different from that in which they were sent out, or which are missing original packaging or accessories, will be subject to a restocking fee at our discretion.